TYPES OF RETURNS
There are two types of returns - - Regular Returns and Damaged Returns. Below is our specific policy and procedure for each of these types of returns:
This type of return is for items that you have ordered in error, no longer need, or have since changed your mind. Once the product is received back at our designated warehouse, you will receive a refund for your purchase, minus any shipping and handling fees that may apply. Refunds for product returns will be issued after below criteria is met:
The item must be returned within 30 days of the date it was received in order to receive a full refund on the item.
Tracking information must be provided to us within 2 days for return packages.
The item must be returned in its original packaging.
The item must be returned in the condition it was received.
Please note that you will be responsible for shipping charges back to our warehouse on this type of return.
Damaged Product Returns
This type of return is for items that have arrived to you in a damaged or defective condition or the warehouse has sent you the wrong item (not the item on your order). These returns are eligible for a full monetary refund as long as the following criteria is met:
You must complete a return request at our website or call customer service within 3 business days of receipt of the product, including the details of the reason for return.
The product is returned in its original packaging.
Refunds will be issued after :
Your item is received back at our designated warehouse.
The item has been inspected and has met all return criteria above based on the type of return.
In case of damage or error return, the damage will be inspected or the error verified. A refund or re-ship will be made based on customer request.
Order Cancellations :
You may cancel a stock order through our website for a full refund if the order has not yet shipped.
If the order has already shipped please follow the return procedure for "Regular Returns".
Please note that backordered items may take up to 30 days to fill. If we cannot complete the order within this time frame for whatever reason we will inform you so you can decide whether to keep the order active or cancel and be refunded. You are welcome to cancel your order any time prior to the order shipping out unless it is a special order.